Terms and Conditions

At Southwest Web Design, our aim is to ensure you end up with a website you and your business are completely happy with.


To achieve this, it’s essential both parties understand and accept the Terms and Conditions listed below. I want to be as honest and transparent as possible, so I won’t be including any complex passages or legal terms, just what we need to know to understand how this service works.


When you have a website built through Southwest Web Design, you, the client, fully own and have full access to your website. (Please be aware if changes are made by the client to the website which cause issues, charges will be applied if Southwest Web Design is required to fix them.)


Hiring Southwest Web Design means you require one or more of the services listed below.


Website Creation

There are many types of websites available to build, some more complicated than others. This means pricing can vary depending on the type of website you want to build.

The base price to have a website designed and built is $650.00 AUD.

The types of websites offered at Southwest Web Design are listed below, along with what each type includes.


Business and Service Websites:

  • A Home, Services, Projects and Contact page themed and styled to the needs of your business.
  • An optimised and mobile friendly website.
  • Adding SEO (Search Engine Optimization) keywords to all pages and images on the website.
  • Adding your business social media links, contact information and privacy policies to the website.

Blog and Content Websites:

  • A homepage and/or blog and content page to best fit the style of your content.
  • An optimised and mobile friendly website.
  • I will teach you how to add further content and posts to, as well as manage your site. (Please note the disclaimer below applies to this service.)
  • Adding your business social media links, contact information and privacy policies to the website.

Website Add-on’s:

  • Depending on the complexity, extra pages for all websites range from $50.00AUD – $100.00AUD.
  • For all created websites, I also offer a short training course focusing on giving you the knowledge to add future posts and content to your website, as well as manage it, free of charge. 

The Website Creation service does NOT include the following:

  • The cost of the domain name. The client is responsible for the purchase of their own domain name. A great Australian business with an outstanding reputation is VentraIP.
  • The hosting of the website – please see the Hosting section below for more details.
  • Logo Design/Creation – This is optional as I can create basic logos that might suffice for your business (including SWD’s logo), but nothing super fancy. If you think a basic logo is all you need, I will make you one for $100.00AUD.


Hosting fees start from $30.00AUD per month. No lock-in contracts.


Hosting your website with Southwest Web Design includes:


  • An SSL certificate for your website. These are essential as they encrypt data, verify website identities and protect sensitive information.
  • Set up of your domain email.
  • Website maintenance which ensures all software aspects are kept up to date.
  • Backups of your website, which can be recovered if need be.

Hosting your website through Southwest Web Design may be cancelled at any time. However please note the following:


  • No refunds will be issued for the most recently paid month.
  • Your website WILL NOT be accessible on the internet if hosting is cancelled.

Payment Agreement

Having your website built with Southwest Web Design means you, the client, agree to the following payment agreement:


Upon agreement of terms after the initial consultation, a deposit of $200.00 AUD will be required, which must be paid in full before the creation of your website commences.


Once the deposit has been made and work starts on the website, two further invoices of $225.00AUD will be issued fortnightly for the remaining fees. 


Accepting this agreement means you accept that if the current invoice is not paid before the following invoice is issued, work on the website will stop until payment is received. 


Website Delivery

The time taken to complete a website can vary depending on the type of website and the provided necessary assets. With all assets immediately available, I aim to have your website delivered in 14  business days.


To help speed up the process, the following assets will be required by you, the client:


  • A domain name for your business.
  • Hosting for your website (I can help with hosting and domain registration).
  • A Bank account, PayPal, Stripe or Square account for yourself or your business.
  • Contact information and social media links for yourself or your business.
  • Shipping, return and privacy policies for yourself or your business.

Client Privacy

For Southwest Web Design to complete service, confidential information such as Bank details and the hosting account for your domain will need to be accessed in order to connect services within the project.


Full privacy and confidentiality will be maintained within legal requirement guidelines. Your information will only be used for the purposes of this service. It will be kept secure, and will not be shown or sold to anyone.


Please view our full privacy policy for further details.



Please be aware that if you should choose to edit your website, either through my instruction or not, and an error/s occur to your website as a result, I am not responsible for the error and will not be held liable.


If a request for my help is made to repair the site, I will do everything I can to repair the page/s at a rate of $100.00AUD per hour (1 hour minimum charge).


Cancellations and Refunds

The above Terms and Conditions have been created to display full transparency regarding the expectations and types of websites offered by Southwest Web Design for the listed price.


Using a written agreement also allows both parties have the same expectations, know who is responsible for each segment of the website creation, and know what to do if anything happens.


However, in general:


  • The written agreement may be cancelled at any time by either party.
  • Payment will be made by you for any and all completed website work.
  • Refunds may be provided on website work not completed but already paid for.
  • Refunds will be made via Bank transfer.
  • Refunds will be made within 48 hours of a request.

Updated 20 January 2024